Effective Date: Jul 04, 2023
At Solace, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing our website or using our services, you acknowledge and consent to the practices described in this Privacy Policy.
1. Information We Collect:
1.1. Personal Information:
We may collect personal information such as your name, email address, phone number, and billing information when you make a reservation or inquire about our services. We collect this information to facilitate the booking process and communicate with you effectively.
1.2. Usage Information:
We may automatically collect certain information about your device, browsing actions, and patterns when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and pages visited. We collect this information to improve our website, understand user preferences, and enhance your overall experience.
1.3. Cookies and Similar Technologies:
We may use cookies and similar technologies, such as web beacons and pixels, to collect information and personalize your experience on our website. Cookies are small text files stored on your device that help us recognize you and provide customized services. You have the option to disable cookies through your browser settings; however, this may limit certain features and functionalities of our website.
2. Use of Information:
2.1. Provision of Services:
We use your personal information to fulfill your reservations, communicate with you regarding your bookings, and provide customer support.
2.2. Marketing Communications:
With your consent, we may send you promotional emails or newsletters about our services, special offers, and upcoming events. You can opt out of receiving these communications at any time by using the “unsubscribe” link provided in the emails or by contacting us directly.
2.3. Analytics and Improvements:
We may use the information collected to analyze user behavior, monitor website performance, and make improvements to our services, website design, and user experience.
2.4. Legal Compliance and Protection:
We may use and disclose your information as required by law or when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3. Information Sharing:
3.1. Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. These service providers are bound by confidentiality agreements and are only authorized to use your information to the extent necessary to perform their services.
3.2. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity or parties involved as part of the transaction. We will notify you and seek your consent if your information is transferred in a manner inconsistent with this Privacy Policy.
3.3. Legal Obligations:
We may disclose your information when required to comply with applicable laws, regulations, legal processes, or enforceable government requests.
4. Data Security:
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no security system is completely foolproof, and we cannot guarantee the absolute security of your information.
5. Your Rights:
5.1. Access and Correction:
You have the right to access, update, or correct the personal information we hold about you. If you would like to exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.
5.2. Data Retention:
We will retain your personal information for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our records.
7. Links to Third-Party Websites:
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website, and the revised version will be effective as of the stated “Effective Date.”
By using our website or services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described herein.
